Refund Policy

At TranscriptFlow, a service provided by AFA Softwares, we want you to be completely satisfied with our AI transcription services. We offer a clear and fair refund policy to ensure you can try our platform with confidence.

1. 14-Day Money-Back Guarantee

We offer a 14-day refund window for all initial subscriptions and credit pack purchases. If you are not satisfied with the service for any reason, you may request a full refund within 14 days of your purchase.

check_circleFull Refund: You are eligible for a 100% refund of the purchase price if the request is made within 14 days.
check_circleNo Questions Asked: While we appreciate feedback, you do not need to provide a specific reason for the refund within this 14-day window.

2. After the 14-Day Window

After 14 days have passed since your purchase, all sales are final and non-refundable. This includes:

historyPost-Window Requests

Refund requests made after the 14-day period will not be granted.

credit_card_offUnused Credits

We do not offer pro-rated refunds for unused credits or partially used billing cycles after the initial 14-day period.

3. EU/UK Consumer Rights

Waiver of Withdrawal Right

If you are a consumer located in the European Union or the United Kingdom, you acknowledge that by purchasing a subscription or credits, you expressly consent to the immediate supply of the digital content. You further acknowledge that you lose your right of withdrawal from the contract once the digital content has been supplied.

4. Cancellation

You may cancel your subscription at any time through your account dashboard.